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Terms and Conditions of sale

Prices

  • In order to see our prices on the website you must be registered and logged;

  • All prices are to be considered NOT VAT AND SHIPPING CHARGES INCLUDED;

  • The VAT will be calculated after adding the item to the cart;

  • Prices of items are divided into 3 RANGE OF DISCOUNT based on the quantity;

  • Products with a single price are not subject to discount for quantity

How to purchase and sending order

  • To make a purchase request through the site, you must be registered and logged;

  • You can make orders by phone (+39 0923 557723);

  • You can also make orders by email (promo@lucansdistribuzioni.com) indicating the amount and the name of the product, and detailing as much as possible the information;

  • The finalization of the order through the online shopping cart system will not activate the shipment of goods and even the payment of the same, as well indicated, it will follow a PROFORMA where we will communicate shipping costs and method of payment.

  • The order will be processed only signed acceptance of the received proforma, to be sent by fax (+39 0923 557723 ) or e-mail ( promo@lucansdistribuzioni.com ).

Delivery Options

  • Delivery will be made to the address indicated at registration; for delivering to different address, please indicate the new address in the NOTES field of the online order form;

  • Our couriers are SDA and Bartolini, we will choose the cheapest offer for you;

  • Shipments can be made even by your personal carrier, in this case we will not calculate any shipping costs in the PROFORMA you will receive;

  • You can pick up the merchandise directly from our warehouses, in this case ask specifically for it in the Notes field of online order form;

  • Our couriers guarantee to deliver the goods within 5 days worked, by taking charge, moreover must be added the time required to arrange the order. We send the code that allows the online shipment tracking on the courier website in order to follow the route of the goods.

  • BEFORE ACCEPTING THE PACK, CHECK IT IN FRONT OF THE COURIER (PENALTY FOR REVOCATION OF ANY RIGHT) as follows:

    • UNDAMAGED PACKAGING: Accept the goods with reservation, or check the goods in front of the driver, if he does not accept the reserve.

    • DAMAGED PACKAGING: if you suspect that goods are damaged, make a check in front of courier, taking care to mark the damage in detail with reserve in the bulletin to be signed. If the courier refuses to wait for verification, reject the goods, giving us immediate notice on the event and on the problem, even in the presence of the same courier.

      This procedure, even if a little boring, is the only way that allows us to manage immediately the claim practices with the carrier and allows us to make you obtain a refund of the damage more easily.

Payment Methods

  • Collect on delivery to be payed cash to the carrier for amounts less than € 200.00

  • Advance Bank Transfer / PayPal / Credit Card required for orders over € 200.00

Product Availability

  • If a product is NOT available, a green stamp with the tag COMING SOON will appear over the product picture, you can show interest in Article by clicking on the blue button NOTICE AVAILABILITY, you will be notified by an email when this product becomes available.

  • The unavailable products cannot be added to cart

Right to Return and Complaint

  • Consumers who are not satisfied with the purchase, has the right to terminate the contract, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the product purchased, by sending, within the said period, written notice of withdrawal (a) by registered letter with return receipt to: FROG AMUSEMENT Srl Viale Crocci Km. 1.5 to 91,016 - Erice (TP) or (b) by telegram (at predicted address) or fax (at the following number 0923/557723) or e-mail to the following email address (promo@lucansdistribuzioni.com).

  • If he has exercised his right of withdrawal in the manner referred to the previous point, the consumer must return the product no later than the fifteenth day following receipt by the product through direct delivery or shipment to Frog Amusement Srl, Viale Crocci Km. 1, 5-91016 - Erice (TP). All costs of returning the products are paid by the consumer. All items must be returned and received by Frog Amusement Srl intact and in the same condition in which they were received, with the original packaging and any manuals that are part of the package.

  • If all the conditions and obligations of the consumer of previous paragraphs have been respected, Frog Amusement Srl will refund the sale price excluding shipping costs incurred, less any expenses incurred for the return from Frog Amusement Srl, with currency equal to the thirtieth day after the date on which Frog Amusement Srl was aware of the right of withdrawal by the consumer.